Refund & Cancellation Policy

Service Cancellation

Clients may request the cancellation of recurring monthly services or ongoing projects by submitting a formal written request via email to: tcongsmarketplacesolutions@gmail.com.

For monthly management retainers, cancellation requests must be submitted at least 15 days prior to the start of the next billing cycle.

Refund Eligibility

Refunds are considered only under the following conditions:

• The request is made before any work has commenced on the project or campaign.
• A duplicate payment was processed due to a technical error.
• Billing mistakes made by our invoicing system.

Non-Refundable Services

Due to the customized nature of eCommerce services, the following are generally non-refundable once work has started:

• Completed marketplace setups and onboarding procedures
• Product cataloging, content creation, and listing optimization work
• Launched advertising (PPC) setups and active campaign management
• Plan of Action (POA) drafts and account reinstatement consulting
• Completed 1-on-1 strategic consulting sessions

Refund Processing

Once a refund request is reviewed and approved, it will be processed and credited back to the original payment method within 7 to 14 business days.